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Philosophy (or way) of doing business is to think of
our relationship with a client as a long-term association... not for
just one transaction. I work hard to prove to my clientele...that
I really do have their best interests in mind... and they in return I
expect their loyalty. Because of this different mindset on both sides,
the pressure is off! They know that as long as I provide them with
outstanding attention to detail and to them, that their part of the team
is to refer people to me so I do not have to worry where my future
business is coming from - It is a wonderful WIN-WIN Relationship. Our
Mission Statement clearly states our purpose. We tell the truth and live with the
consequences. Again and again we've found that people prefer to work
this way. Our concern is about our clients' well-being, their goals and
what is best for them always! I never pressure someone to sell now or
buy now or to do anything that is NOT according to their schedule... it
MUST be what's best for you - our client! And this is why I have
such a high referral & repeat business...it comes full circle! I
also clearly inform you of all of
your options & allow you to choose what is best for you.
About 84.2% of my business comes to me by
way of referral... friends, past clients, friends of past clients and
even other Realtors from across North America. Our
Vision is for it to be
100%. The reason for this is these people have dealt with me in the
past, and have seen first-hand the high level of service and commitment
I provide to our clients, there is a very high level of trust. That
means: trust in me & trust in my integrity, in my level of skill and
market knowledge to do the best job possible and in my commitment to put
the needs and requirements of my clients first! I love being able to
devote my attention to detail, to negotiating, marketing, and to
building life long relationships with my Clients instead of acting like
the other 95% of real estate & mortgage salespeople who are trying
to find business from the cold general public.
I now base my business on a By
Referral Only basis. This means that if I provide you with the high
level of service that you deserve and high attention to details, that
you will refer your friends, family, co-workers and acquaintances
to me. After all, If you are so happy with my services it might just be
in the best interest of those new buyers and sellers to have me as
their real estate & mortgage consultant for life too.
What's in it for me if you don't decide
to do anything right now? I have made this my lifelong career & will
most likely be in this business for at least 20 or more years...........
so I am asking for your long-term loyalty and support. You know you can
always count on me to give you unbiased, professional advice. I want you
to become a client for life.... By logical extension, if you are
committed to using my services sometime, it stands to reason that you
would want your friends to enjoy the same professional, personal
service. And that's how we all win... by perpetuating the circle of
referrals, I can spend more of our time counseling clients and
making sure that their every need is met.
Our goal has always been to do 100% of
our business By Referral Only... with referred people who trust our
skills and counsel immediately. We do from time to time, however
encounter people who call us because they have seen our signs or they
have read our marketing presentations. They often don't know us and lump
us in with the rest of the Realtors out there.
The question always is... how can we
show people that we aren't like the rest of the pack? That our skills,
knowledge, counseling ability and commitment put us in the TOP 0.01% of
our profession across North America? One
of the best ways to have potential new clients learn more about us is by
reading about or talking to other people who have enjoyed our services.
I am setting up a Happy Client Lists with names and phone numbers
of past clients who I helped to either buy or sell a home. People on
those lists have graciously agreed to take your phone calls and answer
any questions you might have about us. I have also received many
testimonial letters that I can make available to you. I understand that
you may feel better when they learn that other people have had good
experiences with me.
A second way I differentiate ourselves
is by offering guarantees of service with a consequence to us if we
don't perform for you as promised. We have several distinct guarantees
for Buyers, Sellers & Borrowers which raises the "bar" of
quality to which everyone who is in a service business should aspire.
Many times unfortunately, when an agent
lists a home, the owner may not hear from them for several weeks...
sometimes not until the listing needs to be reduced or renewed. And
often if the owner objects and tries to cancel the listing, the agent
refuses to cooperate .We don't believe that this is the proper way to do
business! We offer guarantees that remove this risk from the owner
and put the responsibility of providing good service back to the Realtor
where it belongs.
Here's what I
guarantee!!!
- I will call, email, mail or fax you
at least once every 2nd week (before Friday evening at 8:00 pm)
to let you know what has been happening during the previous 14
days... what I did to market your property, how many showings I had
and what the buyer response to your home was.
- I'll allow you to cancel your listing
or enrollment in my Preferred Buyer or Borrower Programs at any time if you aren't satisfied with our level of service to
you. I've been told by some top agents that if they allowed their
clients to do this, they would lose half of their listings. We are
committed to providing you with the best of everything with our
Marketing Upgrade Program which includes PPPN, our counseling with
you about Pricing, Presentation, Promotion and our Negotiating
skills, which ultimately get you the best price!
- I listen to what you have to say. I
want to know what your concerns are, Your needs, dreams, goals, what
questions you have and how I can best help you! I am concerned
that you are educated and informed about the current market as
well and... that you are confident you're making the right decision
for YOUR personal circumstances.
Once you realize that I won't be
pressuring you into doing anything that you don't want to do, there's
a major turning point in our relationship, trust has hopefully been
established and my hope is that you will be more open with me, more
revealing about what really concerns you and that, in turn, allows me
to better counsel you and to give you some excellent advice. The goal
is that we are on the same team working towards the same goal -
hearing, looking, & feeling the same things.
So how do you "sign on" to
this lifetime program? A handshake & an simple autograph is sufficient. I know you are
honest with integrity ,just like me. I want to do business with people
like this and I know that you do too! You can
email me to set up a time to meet or check out my consultation
schedule online to find times open that are best for you.
Would YOU like to be a member of
my "Clients for Life" program ?
I will enroll you in my Referral
Rewards Program just for signing on. I strive to be your
Consultant for Life and your own resource center for life, even with
personal matters. I've used the services of many businesses and
professionals during the years and can recommend excellent ones to
you. Don't take the risk of using someone who isn't recommended to
you... contact me first!
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